ExpoCommand ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our event management platform (the "Service").
Please read this Privacy Policy carefully. By using the Service, you consent to the data practices described in this policy.
1. Information We Collect
We collect information that you provide directly to us, as well as information automatically collected when you use our platform.
A. Personal Data Provided by You
- Account Information: Name, email address, password, phone number, and business name when you register as an Organizer or Vendor.
- Organizer Profile Data: Event details, physical addresses of venues, custom vendor agreements, and custom checklist requirements.
- Vendor Profile Data: Booth preferences, business descriptions, product types, and completed task checklist items.
- Signatures: E-signatures collected via our built-in vendor agreements.
B. Payment and Financial Data
- We use third-party payment processors (such as Stripe and PayPal) to handle billing and transactions.
- We do not store your full credit card numbers or bank account details on our servers. All payment information is provided directly to our third-party processors, whose use of your personal information is governed by their respective privacy policies. We only retain transaction metadata (e.g., payment status, transaction ID, date, and amount) to update dashboards.
C. Automatically Collected Data
- Usage Data: IP addresses, browser types, operating systems, referring URLs, and information on how you interact with our floor plan builder, dashboards, and QR check-in features.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and optimize the ExpoCommand platform (including rendering interactive floor plans and real-time dashboards).
- To facilitate communications between Organizers and Vendors (such as automated booking confirmations, reminders, and agreement updates).
- To process payments and manage subscriptions.
- To enable the QR code check-in system on show days.
- To send you technical notices, updates, security alerts, and support messages.
- To comply with legal obligations and enforce our Terms of Service.
3. How Data is Shared Between Users
ExpoCommand is a marketplace and management tool. To function properly, certain data must be shared between users:
- Shared with Organizers: When a Vendor books a booth, the Organizer of that event receives the Vendor’s contact info, booth selection, e-signatures, checklist status, and payment confirmation.
- Shared with Vendors: Vendors can see public floor plans created by Organizers and basic event logistical details.
- Public Display: Depending on the Organizer’s event settings, certain Vendor information (like business name and booth location) may be visible on a public-facing floor plan to help attendees navigate the event.
4. Sharing Data with Third Parties
We do not sell your personal data. We only share your information with third parties in the following circumstances:
- Service Providers: With trusted third-party vendors who perform services for us, such as hosting providers, email delivery services (for automated communication), and analytics tools.
- Payment Processors: As necessary to process payments through Stripe, PayPal, or other integrated gateways.
- Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights, or prevent fraud.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please remember that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Data Rights and Choices
Depending on your location (such as the EU or California), you may have certain rights regarding your personal data, including:
- Access and Correction: The right to access, update, or correct your personal information by logging into your account dashboard.
- Deletion: The right to request that we delete your personal data, subject to certain legal obligations (e.g., maintaining transaction records).
- Email Preferences: You can opt out of receiving promotional emails from us at any time by clicking the "unsubscribe" link. Note: You will still receive essential transactional emails regarding your bookings or account.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: vehiclecitycc@gmail.com